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Delivery / Returns


Delivery :
Our aim is to offer the best available service to our customers from start to finish each time.  From selection of fishing tackle available from us, to the advice we give and the quality of service we offer to all customers, passing on through the third parties (Credit services / Couriers / Post and Packers)we employ to deliver this through to the customer.  

Any dates or delivery period shall be considered as indicative only, we will always aim to get the product despatched as quickly as possible (if in stock usually within 24hrs).

If despatch is delayed for any reason the customer will receive an email or correspondence explaining the situation and giving a real time expected availability and delivery period.

If we cannot despatch goods too you within 14 days of the order, we will notify you by email or phone with alternative options available (Sent through as soon as available, Alternatives arranged, Cancellation of part of the order, Despatch of part of the order, Free delivery of the out of stock item (at our discretion) or Refund of monies for goods unavailable).  If requested we will cancel part or all of the order and refund all monies owed in full.

Allens Fishing Tackle Ltd supplies goods worldwide, all goods are despatched fully insured using secure and trusted couriers.  In certain circumstances an additional postage surcharge has to be levied on our standard postage charges.  This is usually due to the size of the items involved or the high cost of the item. We understand that all customers are concerned about how the goods are put in transit to them, so we keep postage as real as it can be.  To maximise parcel security and efficiency we therefore have to tailor the service we offer to suit all needs.  The most effective way is to offer a substantially discounted postal service across the board with additional securities put in place for individual items.  Under no circumstances would this be added on without the customer knowing, each specified item has this clearly identified in the product description and again in the final checkout confirmation page.  This means we can tailor our service to give the best value to our customers.  Postage outside of the UK may incur additional postage charges, these will be worked out on a case by case basis.  An email detailing any additional charges (on top of those already stated)will be sent once the order is received.  Payment by paypal for these charges is needed before any goods are despatched.  In the event of none payment within 7 working days, the order may well be cancelled and any monies' refunded.
 
P & P Costs: as per Paypal checkout.
£0.01 - £9.99         = £3.00            
£10.00 - £19.99     = £5.00
£20.00 - £49.99     = £7.50
£50.00 - £149.99   = £10.00
£150.00 +              = £15.00
 
OR: SPECIFIED ITEMS ARE CHARGED AS PER PRODUCT DESCRIPTION, and any additional purchases on this sale are charged as above.
 
 
Acceptance of goods:
The customer shall inspect the goods within a reasonable time of their receipt (this does not effect your statutory rights).
 
Passing of Property and Risk:
Allens Fishing Tackle Ltd
 shall retain all legal title to the products until payment has been made in full by the customer.  As such time of receipt of the goods (by the customer) the risk associated on the products passes over to the customer in full.
 
Guarantee on refunds & returned goods:
In the unlikely event we supply defective or different from the goods ordered, we will provide an immediate full refund on the return of products.  Goods that are to be exchanged or replaced for reasons other than above will be subject to our post and packaging charges for new orders.  We will not accept responsibility for third party costs, postal charges or lost items when returning non-defective goods.  All returned goods must be in stock condition with the original packaging and covering letter with copy receipt.  If these conditions are not met than we reserve the right to apply a handling charge of 10 – 15% on the value of goods in question.

Please address all returned goods to: Allens Fishing Tackle Ltd, 651 Bloxwich Road, Leamore, Walsall, West Midlands, WS3 2BQ.
 
Cancellation:
Allens Fishing Tackle Ltd
 reserves the right to refuse any or part of any order or to gather better information before fully processing the order.

Allens Fishing Tackle Ltd accepts no liability for any failure to ship products due to reasonable grounds.  We will take all reasonable steps to notify customers within 14 days of order placement that goods will not be shipped as ordered.  In such cases we will refund any payments in full.

The customer has upto 7 days from receipt of goods to cancel their order and must return all goods (postage paid by customer) to us in stock condition with original packaging and receipt (as per in section Guarantee on refunds and returned goods).  We will then refund charged goods cost but Allens Fishing Tackle Ltd is not liable for third party costs / Postage costs of sending goods out in initial order.

Any perishable or goods returned not in stock condition with out original packaging will have a handling charge levied on them (depending upon product and situation 10 – 100% of value).  Refunds in this case will be processed within 14 days of our receipt of goods being returned, if in doubt contact us before shipping.